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Southern Company Engineer/Analyst - Power Delivery Operations Support in Atlanta, Georgia

Engineer/Analyst - Power Delivery Operations Support


Operations Support – Engineer / Analyst - Multiple Openings

Reports to: Operations Support Supervisor

Location: 689 Virginia Avenue, Atlanta, GA

Positions will be filled as Exempt with the levels dependent upon the skills, qualifications and experience of the successful candidates.

Job Summary

This position will serve as a technical resource within the Power Delivery Operations Support – Communications group.

Operations Support is the lens through which the Control Center Operators see our system and is made up of four teams. The Training team which provides the foundation to understand and operate the system. The Applications Support team which maintains over a dozen applications and over 30 reports to ensure timely identification and resolution of system issues for ITS, Operations, and TMC’s, Modeling and Engineering Support team which verifies the system models and accurately reflects our system to ensure all control, analog and alarm points function properly. the Communication Support team which maintains critical application and communications pathways that allow operators to view the control system.

The Communication Support team ensures reliable, safe, and secure critical systems while providing superior support and service to the Distribution Control Centers. The team is made up of engineers, analysts and specialists providing tier 1 and tier 2 support to our customers for a network of servers and applications that form the Distribution SCADA system. The DSCADA system allows Distribution System Operators at the Distribution Control Centers (DCC) to remotely monitor and control distribution equipment to ensure safe and reliable operations for our employees and customers. Additionally, the team works closely with the Technology Organization, SCS Energy Management Systems (EMS), and Distribution Automation groups to develop, resolve, and enhance communications to substation, transmission line, and distribution line remote terminal units (RTUs).

NOTE: The position is currently located in Atlanta (near Midtown/Downtown), but the position will begin reporting to Lithia Springs (Atlanta suburb) in a few years.

Key Responsibilities

Our team has several areas of responsibility and we have two vacancies so the specifics of job responsibilities may vary based on fit with business needs and team skill sets.

  • Provide tier 1 and tier 2 system support.

  • Support Distribution Network servers and equipment.

  • Support the Network security model installed on the system.

  • Proactively monitor solutions to reduce the occurrence of outages and minimize the length of outages.

  • Provide root cause analysis for incidents and troubleshoot complex technical issues across multiple technologies.

  • Database development and analysis.

  • Produce and maintain software and hardware documentation and procedures.

  • Provide support and troubleshooting for the Distribution SCADA system.

  • Participate in on-call rotation for system support

  • Research viable alternatives to meet the technical requirements of business solutions with a focus on resiliency.

  • Understand business partners technical requirements.

  • Focus on providing the best operator experience for our customers. Values the ideas, knowledge, and expertise of others

  • Research viable alternatives to meet the technical requirements of business solutions.

  • Share knowledge of internal/external practices and technical expertise with others.

  • Responsible for prioritizing work, evaluating results and taking corrective action as needed.

  • Establish and maintain effective working relationships and communicate with all levels in the organization.

Job Requirements

Given the scope of our team is broad, there is a variety of combined skills, experience and knowledge that would meet our team’s needs.


  • Bachelor’s degree in Engineering, Computer Science, or related fields preferred but not required.

Experience and Knowledge:

  • Knowledge of network architecture and security.


  • Knowledge of domain administration and windows platform best practices.


  • Knowledge of hierarchical and relational database design and maintenance (Oracle or SQL Server).


  • Knowledge and experience with application development

  • Electric utility experience is a plus.

  • SCADA system experience (GE product suite or similar) is a plus.

Ability to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance is required.

To Apply: All candidates must submit an updated resume (preferably as an attached Word document) and complete a series of questions in order to be considered for this position.

All candidates are subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, vaping, chew, snuff, patch and/or gum), at least six months prior to applying for this position .

As an employee of Southern Company, the value you bring is realized through the results you achieve and the demonstration of “Our Values”. In return, Southern Company provides a job and a company in which you can take pride; a supportive workplace in which you can be successful; and a competitive pay and benefits package .

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit at and connect with the Company on Facebook ( ), Twitter ( ) and Instagram ( ).

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services. Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Engineering

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Georgia Power Company

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Virginia Avenue Office - 689 Virginia Ave NE (689ATLANTA)

689 Virginia Ave NE

Atlanta, 30306

Req ID: GPC2007349

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