Transmission Services Support Analyst (Atlanta or Birmingham)

Description

Transmission Services Support Analyst

T&PS Business Processes & Innovation – BP&I Business Tools Dept.

WORK LOCATION

• This position is flexible to be located in Atlanta, GA (Forest Park) or Birmingham, AL (The Energy Center), however candidates living outside of the area may be considered with the expectation that they could successfully telework and would be willing to travel to work and/or field location on a routine (to be determined) and as-needed basis.

• Flexible work environment with hybrid (both in-office and telecommute) work options available.

JOB SUMMARY

This position is responsible for supporting the administration, maintenance and ongoing development of Southern Company’s custom-built Transmission cost and resource estimating and work management tool (TEAMS – Transmission Estimating and Management System). This role is a point of contact for developmental needs and coordination of TEAMS; which includes support of customers in Transmission Design, Supply Chain, Accounting, Construction, Maintenance, and Project Management for all Operating Companies. Successful TEAMS support requires partnering with the Southern Company Technology Organization, as well as the individual Operating Companies (GPC, APC, MPC). Activities for this role will include application development, data acquisition and maintenance, QA/QC of TEAMS data and application changes, and end-user training and support.

JOB DUTIES & RESPONSIBILITIES

Along with routine work activities including user support, group meetings, normal TEAMS maintenance releases, etc.; provide leadership and support related to the following activities and technical support functions:

• Administration of TEAMS user roles

• Support TEAMS technical training activities

• Document work processes to facilitate knowledge transfer

• TEAMS native and TEAMS interface testing activities

• Data query requests (i.e. audits, accounting, compliance reporting, etc.)

• Material Library maintenance

• Data maintenance, including Facilities name changes, Data repairs, Basic Units and assemblies, Key marks and Maximo numbers, material and budget data, etc.

• Monitor and support Work Order related activities

• Create necessary bug nets for future enhancements in TEAMS

• Monthly closeout processes for all Operating Companies

• Support of Enterprise Foundations effort

JOB QUALIFICATIONS

Education & Experience:

• Bachelor’s or Associate’s degree in Engineering, Engineering Technology, Computer Science, Computer Information Systems preferred but not required.

• Experience working in Electrical Utility or Energy field is a plus.

• Experience in TEAMS (Transmission Estimating and Management System) application is a plus

• Experience with programming languages is preferred (e.g. C#, Visual Basic/VBA, Perl, PowerShell, etc.).

• Experience in Frameworks/Platforms .NET Core/.NET Framework, Web API is a plus

• Data management skills with experience in writing or using SQL queries

• Experience with relational databases is preferred (e.g., Sybase, Oracle, SQL Server, MS Access)

• Experience writing in Tableau, BI Publisher is a plus

• Previous experience providing front line end user support to multiple user groups is a plus

• Experience providing technical support and troubleshooting applications is a plus

• Experience providing information technology support preferred

• Experience providing customer support preferred

• Strong computer skills in standard software packages such as Microsoft Office required

• Proven high degree of accuracy and quality work results required

Knowledge, Skills & Abilities:

• Ability to effectively manage multiple projects & tasks

• Ability to manage shifting priorities

• Ability to build relationships at all levels and work in a team atmosphere

• Proficient in Microsoft Office products, particularly Excel, PowerPoint, and Word

• Strong skills in problem solving, decision-making, and multi-tasking.

• Ability to analyze data and communicate insights effectively (verbal/written)

• Self-directed with strong initiative

• Customer focused approach

• Follow through on all aspects of assignments to ensure a quality solutions and increased value is delivered to our customers

• Builds productive relationships with a focus on collaboration and teamwork

  Behavioral Attributes:

• Candidate must demonstrate behaviors consistent with the company culture - Unquestionable Trust, Superior Performance and Total Commitment

• Self-starter and results oriented

• Exhibits initiative and takes personal responsibility and ownership of assignments

• Comfortable in a team-oriented environment

• Support the department’s commitment to fostering an inclusive environment

BENEFITS

• Competitive Pay

• Excellent benefits packages which includes:

• Medical and dental coverage

• Defined Pension/Cash Balance Benefit Plan

• Performance-sharing plan

• 401(k) plan with a generous company match

• Bonus opportunities

• Tuition Reimbursement

*Please submit an updated resume with your application*

Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

#LI-Hybrid

Job Field: Engineering

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Forest Park

Operating Company: Southern Company Services

Other Locations: Georgia-Metro Atlanta, Alabama-Metro Birmingham/Eastern AL, Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Gen Svc Hqtr Forest Park - 62 Lake Mirror Road (62FORESTPARK)

62 Lake Mirror Road

Forest Park, 30297

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2010536